Privacy Policy | JLH Property Ltd
Privacy Policy
Effective Date: [01 07 2026]
Privacy Policy for JLH Property Ltd - 11251168
At **JLH Property Ltd**, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy applies to the JLH Property Ltd website and all online bookings and enquiries made through our website.
Who We Are
JLH Property Ltd provides high-quality holiday accommodation in Sunderland and Appleby-in-Westmorland, including Little Apple Cottage, Rose Cottage and Romford Cottage.
If you have any questions about this Privacy Policy or how we process your data, please contact us:
**Email:** Laura@jlhproperty.uk or Joe@jlhproperty.uk
Information We Collect
When you use our website, make an enquiry or book a stay, we may collect:
* Your name
* Email address
* Telephone number
* Postal address (where required)
* Booking details
* Payment information (processed securely by our payment provider)
* Special requests you provide
* Website usage information collected through cookies and analytics
How We Use Your Information
We use your information to:
* Process and manage your booking
* Communicate before, during and after your stay
* Respond to enquiries
* Provide customer support
* Improve our website and services
* Comply with legal and regulatory obligations
* Prevent fraud and protect our business
* Send occasional marketing communications where you have given your consent (you can unsubscribe at any time)
Payment Security
We do not store your full payment card details. Payments are processed securely through trusted third-party payment providers using encrypted technology.
Cookies
Our website uses cookies to improve your browsing experience, remember your preferences and analyse website traffic.
Cookies may be used to:
* Remember your preferences
* Measure website performance
* Understand how visitors use our website
* Improve our services
You can control or disable cookies through your browser settings.
Analytics
We may use services such as Google Analytics to help us understand how visitors use our website. These services collect anonymous information such as:
* IP address (anonymised where possible)
* Browser type
* Device information
* Pages visited
* Time spent on the website
This information helps us improve the website and user experience.
Sharing Your Information
We never sell your personal information.
We may share your information only where necessary with trusted providers, including:
* Payment processors
* Booking platforms (Air Bnb, Booking.com, Hostaway, Vrbo, STRIPE.
* Website hosting providers
* Property management software
* Government authorities where legally required
All third parties are required to keep your information secure.
How Long We Keep Your Information
We only keep your personal information for as long as necessary to fulfil the purposes for which it was collected, including meeting legal, accounting and tax obligations.
Your Rights
Under UK GDPR you have the right to:
* Access your personal data
* Correct inaccurate information
* Request deletion of your data where appropriate
* Restrict or object to processing
* Request a copy of your data (data portability)
* Withdraw consent for marketing at any time
To exercise any of these rights, please contact us using the email address above.
If you are unhappy with how we handle your information, you may contact the UK Information Commissioner's Office (ICO).
Children's Privacy
Our website is intended for adults making accommodation bookings.
We do not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation or our business practices. Any updates will be published on this page.
JLH Property Ltd - 11251168 Registered Companies House UK
Providing quality holiday accommodation with exceptional hospitality across Sunderland and Appleby-in-Westmorland.
